What happens if I have a problem with my order?
99% of our orders are delivered without any issue. However, should you encounter any difficulty when receiving the print, you just have to contact us by email at firstname.lastname@example.org.
We suggest you to proceed with the opening of the parcel in front of the deliverer or carrier and refuse the parcel if it’s damaged. If you cannot open the parcel in front of the deliverer and found it damaged within 48 hours after the delivery, you just have to send us an email@example.com with pictures of the damaged print + the package including the delivery address. We will then send you a new parcel in the following week.
Non-compliance of the order
If the print delivered did not match with your order (wrong image, size or mounting), you can send us an email to firstname.lastname@example.org within the same time frame (48h), and attach pictures showing that the print delivered is not what you ordered. We will indicate you the return procedures, except if both parties agree on a compensation.